Account Executive

Job Summary

The Account Executive is responsible for building up long-term relationships with the customer and delivering good customer service by responding promptly to queries and concerns. Detailed knowledge of the customer portfolio is essential in order to provide a helpful and courteous customer service, which meets or exceeds service standards.

Responsibilities and Duties:

• Managing a number of individual and corporate portfolio accounts
• Collaborating with the sales team to enhance portfolio growth
• Communicating regularly with customers by telephoning or meeting them face-to-face to handle any problems or complaints and ensure that they are receiving an excellent customer service
• Seeking innovative solutions to problems and processes to ensure customer satisfaction
• Managing customer payment procedures and handling suspension cases
• Managing the customer’s renewal process
• Handling customers’ claims and requests using internal and customer-mandated procedures
• Pre-authorizing the go ahead for treatment procedures for customers
• Following up with customers to notify them of claim investigation results and any planned adjustments
• Processing internal reports and meeting deadlines for completion
• Communicating openly with supervisors and other team members to ensure accurate responses and to avoid duplication of effort, etc.

Requirements/Qualifications

• Bachelor’s degree
• Proficiency in spoken Arabic and excellent English
• 1-2 years of customer service experience
• Advanced computer skills and a high level of competence in using Microsoft Office products
• Strong communication skills and an ability to multi-task
• Ability to work seamlessly in a team-based environment
• Positive, service-oriented, attitude with a commitment to offering superior service
• A medical background or a strong knowledge of the medical insurance industry is an advantage.

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